U.S. law enforcement has been investigating allegations by former Meta Platforms Inc. contractors that Meta personnel can access WhatsApp messages, despite the company’s statements that the chat service is private and encrypted, according to interviews and an agent’s report seen by Bloomberg News. The former contractors’ claims — that they and some Meta staff had “unfettered” access to WhatsApp messages — were being examined by special agents with the U.S. Department of Commerce, according to the law enforcement records, as well as a person familiar with the matter and one of the contractors.
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