Twilio Says Hackers Accessed Customer Data in Social Engineering Attack

Communications giant Twilio has confirmed hackers accessed customer data after successfully tricking employees into handing over their corporate login credentials. The San Francisco-based company, which allows users to build voice and SMS capabilities — such as two-factor authentication (2FA) — into applications, said in a blog post that it became aware that someone gained “unauthorized access” to information related to some Twilio customer accounts on August 4.

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