In 2016, the U.S. Census Bureau faced a pivotal choice in its plan to digitize the nation’s once-a-decade population count: build a system for collecting and processing data in-house, or buy one from an outside contractor. The bureau chose Pegasystems Inc, reasoning that outsourcing would be cheaper and more effective. Three years later, the project faces serious reliability and security problems, according to Reuters interviews with six technology professionals currently or formerly involved in the census digitization effort.
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