Cable Customers 'Short-Changed' on Internet Speed, Lawsuit Says

New York Attorney General Eric Schneiderman filed a lawsuit against Charter and its Time Warner Cable subsidiary, claiming that the Internet provider "allegedly conduct[ed] a deliberate scheme to defraud and mislead New Yorkers by promising Internet service that they knew they could not deliver." State officials said they conducted a 16-month investigation that reviewed internal corporate communications "and hundreds of thousands of subscriber speed tests," concluding that Spectrum-TWC customers were "dramatically short-changed on both speed and reliability," the attorney general's announcement said.