Proposed changes to European rules on product returns could cost online retailers 10 billion euros ($14 billion) a year, denting growth and leading to higher prices for consumers, an industry body warned. IMRG, which represents internet retailers, said the cost of draft amendments to the European Union's (EU) Consumer Rights Directive, voted through last week, equated to 4 percent of the estimated value of Europe's e-commerce industry in 2012.
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