Report Faults Congress for Technology Confusion

Attempts by Congress and grassroots advocacy groups to employ different technologies to communicate with each other have done more harm than good, a new report says. "The result has been misunderstanding, frustration, wasted effort, and even anger on both sides, which must be resolved to truly realize the tremendous opportunities for electronic communications between citizens and their representatives in Congress," according to a report from the nonprofit, nonpartisan Congressional Management Foundation.

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